Your Journey

Price not affected by time


Luggage Policy

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Our Service

Silver Shuttle specialises in great value transfers to and from London airports from your home, hotel or place of work. We work with licensed private hire operators to provide a tailored service to your needs. Reliable and experienced drivers will help you to have a stress-free journey from your door to the terminal entrance. For the return journey you will be met inside the terminal and accompanied by the driver to your shuttle. The online booking process is very easy to use and puts you in control of your bookings. You can view all previous and upcoming bookings, make changes and request a receipt online.

We offer 3 service options as follows:

Private Shuttle

A private saloon car or MPV is provided depending on the size of your party and luggage requirements. The shuttle will arrive at or just before your preferred pick up time and take you directly from your address to the airport terminal, or vice versa. The deadline for booking is 8pm UK time the day before you are due to travel.

Saver Shuttle

Our second option combines competitive pricing and a 50% chance of sharing with a maximum of two other bookings. We will try to schedule your pick-up time as close as possible to your preferred time, but our driver will always arrive within 20 minutes of your scheduled pick-up time when traveling to the airport. The journey time may be marginally longer than our Private Shuttle, but with a 20% saving in cost. The deadline for booking is 2pm UK time the day before you are due to travel.

This service is a popular choice for families and more time-conscious travellers on a budget.

Saver Shuttle Service Levels

Average number of shared bookings: 1.5 per vehicle

Journey time: on average 11% longer than for the Private shuttle

Scheduled pick up time: current average 11 minutes earlier than requested time.

Scheduled pick up time from the airport: Standard pick-up time only, 45-90 mins after flight arrival time

Note: In order to maintain our schedule to the airport, any booking on a shared journey not ready to depart 5 minutes after the scheduled pick-up will forfeit their booking.

Super Saver Shuttle

If you can be flexible with your pick-up time, you can save 40% off our Private Shuttle price using our Super Saver Shuttle service where you will share your journey to or from the airport with other passengers picked-up en route or at the airport. You benefit from the convenience of a door-to-door service in comfort at an unbeatably low price.

We will try to schedule your pick-up time as close as possible to your preferred time, but our driver will always arrive within 45 minutes of your scheduled pick-up time (we recommend you choose a pick-up time at least 4 hours before your flight departure time to ensure there's no rush). The deadline for booking is 2pm GMT the day before you are due to travel.

This service is most suited to budget travellers as individuals or couples who prefer door to door convenience but are flexible on timings.

Super Saver Shuttle Service Levels

Average number of shared bookings: 2.9 per vehicle

Journey time: on average 26% longer than for the Private shuttle

Scheduled pick up time from your address: current average 27 minutes earlier than requested time.

Scheduled pick up time from the airport: Standard pick-up time only, 60-90 mins after flight arrival time

Note: In order to maintain our schedule to the airport, any booking not ready to depart 5 minutes after the scheduled pick-up will forfeit their booking.

Passengers

Saver and Super Saver bookings are available for groups of up to 5 passengers. Passengers groups of between 6 and 8 are restricted to our Private service. If your group is larger than 8 passengers we recommend you get a quick quote from our sister site CoachHire.com to save money compared to multiple cabs.

From your home, office or hotel

Wherever you’re staying, our online booking process helps you schedule a preferred pick-up time to arrive at the airport in good time. We’ll confirm by SMS text and email the actual pick-up time the day before you travel.

Our website also allows you to view your booking, make any changes where necessary, print-off receipts and view past journeys.

From the airport

Picking-up from the airport requires some flexibility as there are a number of potential delays beyond our control. We will monitor scheduled arrival and landing times to reduce any unnecessary delays, and, if necessary, we may have to revise your pick-up time accordingly via SMS text messaging and email. It’s therefore very important to have a good level of charge on your mobile phone at all times or check the internet. For your piece of mind, we also have an emergency phone line in case you need to contact us during the transfer process.

Luggage Allowance

There is no charge for hand luggage. The number of items of check in luggage including large objects like sports equipment (eg golf clubs, skis or snowboards), or pushchairs are entered during the booking process to determine the vehicle requirements and cost.

Car Seats

Children’s car seats can be provided on request at no extra cost. Your requirements will need to be sent to us in advance, by email to customerservice@silvershuttle.com after the booking has been made.

Cancellation Policy

Because of the savings available on our Saver and Super Saver service transfers bought for these two services are non refundable. Our Private transfers option provides cancellation security if given more than 4 hours notice before your scheduled pick-up time.

Unfortunately Silver Shuttle cannot refund payment if cancelled with less than 4 hours notice prior to your pick up or in the event of a no-show.

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Call +44 (0) 20 3637 0224 for assistance with your booking.

We value your feedback and would love to know what you think of our service.